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Resource Library

  • The Changing Face of Mission-Critical IT
    Source: Hewlett Packard Enterprise and Intel
    White Paper: Recent IDG research illustrates that mission-critical systems require customers to balance performance, availability and risk against cost. In a world where loyalty and revenue can be lost in seconds, this paper discusses how to evaluate the options for your mission critical environment.
  • Delivering Business Continuity for Vital Applications
    Source: Hewlett Packard Enterprise and Intel
    White Paper: Learn tips for evaluating a business continuity plan for your vital applications. Explore three approaches for geographically distributed business continuity for critical infrastructure to meet disaster recovery and data loss prevention objectives. Download the best practices guide.
  • Reducing Cost in your Oracle Database Environment
    Source: Hewlett Packard Enterprise and Intel
    White Paper: Explore best practices for reducing cost by as much as 35% on your Oracle database architecture by moving from scale-out to x86 scale-up infrastructure with a fast-failover solution. Learn four ways to save on Oracle licensing costs. Download the best practices guide.
  • Enabling Transformation to a Digital Enterprise
    Source: Dimension Data
    White Paper: As enterprise organizations move to adopt digitization, leveraging technologies of the Third Platform, the impact on enterprise networks will be profound as they contend with balancing business and technology forces. More importantly enterprises have concerns with supporting and managing new architectural models and operating practices that new IT workloads require.

    Join this webcast to hear Leslie Rosenberg from IDC discuss market trends, business drivers and requirements for successfully leveraging support and managed services to accelerate ROI on enterprise networking investments.
  • Microsoft SQL Server 2005 End of Life Transition Methodology
    Source: PC Connection
    White Paper: Many companies are past the deadline for retiring SQL Server 2005 and there are inherent challenges in planning the upgrade of an environment that has likely been in place for several years and sometimes decades. This document is meant to outline at a high level our methodology for approaching a SQL Server 2005 Transition Event, as you can see from the chart above, upgrading will not only help you secure the SQL Server platform that your computing infrastructure relies so heavily on, it is also likely to allow you to bring efficiencies to it that may be completely unexpected.
  • Forrester Report: 2016 Cloud Predictions
    Source: Hewlett Packard Enterprise
    White Paper: The next stage of IT will focus on expanding cloud use cases and infrastructure and operations (I&O) professionals' attitudes around automation and relinquishing some control. Read this Forrester brief to learn the 11 key developments coming to the world of cloud in 2016 and specific recommendations for I&O leaders.
  • Forrester: A Clear Multi-Cloud Strategy Delivers Business Value
    Source: Hewlett Packard Enterprise
    White Paper: This Forrester brief discusses how IT teams can address today's challenge of multicloud and of developing an effective strategy to understand and manage the diverse cloud resources upon which their businesses increasingly depend.
  • 451 Research: Accelerating the Adoption of Multi-Cloud Strategy
    Source: Hewlett Packard Enterprise
    White Paper: The adoption of public, private and hybrid cloud is rapidly expanding, especially within enterprises. As IT evolves from productivity enhancer to transformative business differentiator, and as organizations embrace new models of IT consumption, the role of enterprise IT departments is changing. Forward-looking IT groups are becoming internal service brokers to their organizations and they are adopting a multi-cloud approach to enable an IT-as-a-service model.
  • Leveraging Automation for Advanced Network Troubleshooting
    Source: NetBrain Technologies
    White Paper: When the network goes down, every minute counts. Data from a 2013 CDW survey suggests that network outages cost enterprises over $1.7B in lost revenue over the previous year. Much of this loss could have been avoided if network teams were able to discover the source of problems more quickly. Many enterprises have already deployed network monitoring systems to help them react to incidents faster, but it's not enough.

    In this paper, we'll examine why network troubleshooting is so challenging and look at opportunities to improve incident response times with a divide and conquer strategy. We'll address how automation can be applied to a traditional troubleshooting methodology for isolating the problem, gathering information, and automating the analysis of critical data.

    This white paper will address some of the following questions and topics:

    - Why is network troubleshooting so hard?
    - Causes and costs of network outages
    - A divide and conquer strategy for troubleshooting with automation
    - A case study for troubleshooting automation
  • 9 Must-Have Contact Center Features: From VoIP to Social Media Management
    Source: Compare Business Products
    White Paper: Did you know that two-thirds of customers have hung up the phone during a customer service call, with more than 70 percent experiencing significant frustration during a call? Eliminate negative customer experiences and improve your contact center with these must-have solution features.

    Customer satisfaction can make or break a business and, in today's highly communicative world, one unhappy customer can have a devastating effect on a company's reputation. Our expert writer details the contact center solution features you need to keep your customer's happy, including:

    - Auto Number Identification (ANI),
    - Dialed Number Identification System (DNIS), and
    - Automatic Call Distributor (ACD)
  • Applying Automation to Maintain Accurate Network Diagrams
    Source: NetBrain Technologies
    White Paper: With up-to-date network diagrams we can accelerate troubleshooting, drive safer network changes, and mitigate security risks. Today, most network teams haven't found a universally good way of maintaining accurate diagrams. They rely on manual diagramming methods which are extremely time-consuming.

    Evolving and dynamic enterprise networks require a more dynamic diagramming strategy. Dynamic maps by NetBrain are built from live network data, accessible on-demand, and updated automatically.

    So does this mean that your team won't spend hours on drawing Visio diagrams? Yes.

    In this 9 page whitepaper, you will learn about:

    - Disadvantages of manual diagramming
    - Dynamic maps, and how they beat any Visio diagram hands down
    - Creating a dynamic map from a live network automatically
    - Automatically updating maps as the network changes
    - Using dynamic maps to troubleshoot much faster
    - Exporting dynamic maps to professional Visio diagrams in a single click
    - Case study: British Telecom saves over $1M using NetBrain
  • Gartner Critical Capabilities for Business Intelligence and Analytics Platforms
    Source: MicroStrategy, Inc.
    White Paper: The Gartner "Critical Capabilities" report is the companion piece to their well-known Magic Quadrant. This publication leverages customer survey data and analyst opinion to evaluate vendors across a variety of key product capabilities. MicroStrategy 10 is the top vendor in the Critical Capabilities report. Download the report now to find out how:
    * MicroStrategy's data discovery features are at functional parity with gold standards in the market today and the positioning in the report is reflective of strengths in centralized BI, large scale trusted self-service, big data connectivity, and mobile BI.
    * Data and analytics leaders should assess the measures that directly influence customer satisfaction with a BI and analytics vendor on top of an evaluation of functionality, integration and cost-of-ownership requirements.
    * To evaluate BI and analytics products based on the use cases needed by each organization.

    Read the full 2016 report to see how Gartner evaluates MicroStrategy across each critical product capability.
  • Checklist to Implement Governed Self-Service Analytics for Business Users
    Source: MicroStrategy, Inc.
    White Paper: Business Intelligence solutions have always struggled to serve the critical business needs of enterprises while also being easy to use. And not only that, but to provide a "single version of the truth" as it relates to centralizing data. There's been a surge in demand from both IT personnel and business users for easy-to-use, agile tools that provide more data analysis capabilities to business users for faster, more accurate decision-making. Download this checklist to understand:

    * The need for governed self-service analytics and how business users, in additional to IT, should be adopting these tools.
    * Business user concerns with existing BI infrastructure, the long-term strategic concerns of this, and the ideal approach to turn this around.
    * How MicroStrategy offers self-service capabilities to business users through intuitive workflows that allow them to be self-reliant, while also providing enterprise-level data centralization and robust features mandatory for IT.
  • Total Cost of Ownership and Key Considerations for Business Intelligence Solutions
    Source: MicroStrategy, Inc.
    White Paper: The total cost of BI extends beyond the initial software license costs; as a result, in order to properly measure BI costs decision makers must examine BI costs by evaluating TCO. Leading industry analyst studies conclude that IT personnel cost is the single largest factor affecting BI TCO and accounts for over 75% of the total cost of ownership. As such, a BI platform that can significantly reduce IT workload can provide a greater TCO advantage in the long run. In this whitepaper, find out:
    * The breakdown of the three-year TCO for BI, and costs as they relate to IT personnel.
    * The efficiencies gained and costs saved through using administration and automation tools such as MicroStrategy 10.
    * How to save costs by adopting the right business intelligence platform, which includes self-service data analysis tools to reduce the IT workload.

    In addition to this downloadable whitepaper, please enjoy this complimentary TCO Survey Analysis from Gartner in which customers rate their Business Intelligence platform ownership cost.
  • Business Intelligence in the Cloud Whitepaper
    Source: MicroStrategy, Inc.
    White Paper: Cloud business intelligence has been an emerging segment in the market for BI tools and solutions. While other industries have readily adopted the move to the cloud, many organizations are reticent to do this with their critical data infrastructure that gets reported on within a business intelligence suite. MicroStrategy has begun to overcome the fears of the enterprises as it relates to their data analytics platform by providing a secure cloud environment built from the ground up with our base of Fortune 1000 customers, and their data, in mind. In this independent analysis by the Eckerson Group, you will learn about:
    * The BI analytics market overview, the differences between SaaS and PaaS in the BI world, and what to look for in a vendor depending on your company goals.
    * The MicroStrategy Secure Cloud product, the product profile, and competitor analysis and differentiators as they relate to BI in the cloud.
    * Reason to buy or not to buy analytics in the cloud, and how the vendor cloud architecture weighs into this decision.

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