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Packed with practical advice, the white paper includes a 'model solution for social media' that outlines four best practices to help information professionals play by the rules in the new social arena. Also covered are tips on capturing private information along with the forms of risk that possession of this type of content may create for the organization.
White Paper:
The term total cost of ownership or TCO describes the full investment required to acquire, install, and maintain an application. We often think of TCO when making a large initial investment in a new system. It also applies to situations that involve minimal startup costs but substantial ongoing costs.
Homegrown file transfer solutions are a prime example of the minimal startup, but substantial and ongoing cost scenario. This solution brief explains why something as seemingly simple and straightforward as a file transfer task turns into such a costly operation. It also describes how Attachmate FileXpress alleviates those costs and continues to meet enterprise needs long beyond the lifespan of resource-demanding homegrown solutions.
White Paper:
Trusted by over 75% of the Fortune 500, Siemens Enterprise Communications is the only vendor to provide the complete range of Voice, UCC and Contact Center solutions and services on-premise and in private, hybrid and public clouds.
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Rapid changes are underway in the world of traditional contact centers. It starts with the disruptive nature of social media and mobile apps, but it doesn't end there. Don't be left behind. Learn the seven contact center trends you can't ignore.
White Paper:
New global research, conducted by Siemens Enterprise Communications in the fall of 2012, reveals interesting trends on virtual and remote worker habits and productivity. This infographic highlights the collaboration challenges of remote and distributed teams and the room for improvement in the tools they use to get their jobs done more efficiently.
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Today's highly mobile, distributed and virtual teams are struggling to reach their full potential. The proliferation of disparate communications tools has created a complex, fragmented mess that hinders collaboration and productivity.
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The intersection of mobility, social and cloud continues to heavily influence the IT agenda in 2013 and beyond along with the themes of IT consumerization and the emergence of big data in enterprise communications.
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This results from this recent global research study show that while the vast majority of organizations rely on remote, distributed and mobile team members, a small minority report having sufficient tools to enable highly-effective team collaborations and coherent information sharing. The compelling findings in this report highlight the potential to overcome the physical distances between mobile and virtual team members, improve engagement and enable more productive collaboration without complexity.
White Paper:
Teams in today's enterprises are more often remote, mobile and distributed. The need to overcome the physical distances between mobile and virtual team members, improve 'reachability' and enable productive conversations and dialog - while removing complexity has become a top enterprise mandate. Discover why now is the time to revisit the untapped potential of team performance and leverage team collaboration as a vital corporate asset.
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Can the move to UC be just another simple technology transition? End users expect these technologies to look, act and behave just as their non-IP predecessors. But for IT teams it brings very real, new requirements. Learn VoIP and video success strategies from Jim Frey, an Enterprise Management Associates analyst.
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For IT managers, remote offices can cause any number of headaches. Fortunately, Raritan offers solutions to help manage remote office control, security and budgetary issues. This white paper examines and analyzes the increases in uptime and security provided by out-of-band access and control tools.
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Yesterday's de facto standard architecture is commonly referred to as the, "controller-based" model, involving controllers and thin access points. Aerohive solutions use a fully distributed control plane leveraging free protocols with centralized management, eliminating the need for a controller.
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The mean-time-to-repair an IT service is a critical measure for most IT organizations. Recent industry survey data from Forrester Research and the itSMF report that IT organizations have made little progress in improving this measure despite its importance to the overall perception of IT operations. The good news is that there is a new approach, built using familiar social collaboration principles, that can help you reduce MTTR by at least 30% without replacing your existing tools. Read this use case document to learn more.
White Paper:
What if you could quickly and easily review the potential impacts of making a change in your environment and identify each and every stakeholder who should weigh in on the risk of the change before it is approved? With social knowledge collaboration you can. Read this use case document to explore a real-world example of how social knowledge collaboration improves the accuracy and speed of change planning.
White Paper:
Many professionals in information security espouse the belief-and commitment to-"risk based" security management. In fact, according to the latest Ponemon Report on Risk Management, 77% of those surveyed claimed a commitment to it. Ironically, the analysis of the responses collected by the survey indicated that despite their stated intentions, most of the respondents and their organizations were not acting in ways that reflected this commitment. While this disconnect is not uncommon, it is nonetheless disconcerting. In response to this finding we felt it useful to offer guidance to those who wish to implement an RBSM program. We believe these recommendations will not only help you understand the general steps to take, but also provide indicators of your progress.
The Connected Enterprise
