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  • Forrester Report: Adoption Of User - And Mobile - Friendly Biometrics Will Kill The Password
    Source: Nuance
    White Paper: As users increasingly demand frictionless authentication everywhere, biometrics solutions have garnered significant attention for both authentication and fraud prevention- especially on mobile and IoT devices. Their increasing adoption is hastening the demise of the industry's least user-friendly method: passwords.

    Download this Forrester report to understand:

    • Why deterioration of password security strength necessitates biometrics
    • Ideal use cases for biometric authentication
    • The business value of biometrics
    • Forrester's recommendations to optimize biometrics deployments
  • Biometrics: The Future of Authentication for Banking
    Source: Nuance
    White Paper: The financial services industry thrives on safety and security. This is why banks and other organizations are replacing PINs and passwords with biometric authentication.

    Download this new whitepaper to see how they're using biometric technologies to provide customers with dramatically better experiences while realizing efficiency and security gains.

    Get insight into:

    • How USAA, Barclays, Banco Santander Mexico, Tatra and other banks are using biometrics to improve customer service while also saving money
    • The five most popular biometric technologies in banking today
    • How leading banks are using a combination of biometric technologies to strengthen security and give customers freedom of choice.
    • Recommendations for getting started with biometric authentication and staying ahead of the curve

    Get your copy of "Banking on Biometrics" today.
  • Optimize Flash Storage with Predictive Insight
    Source: The Ergonomic Group, an HPE Platinum Partner
    White Paper: Today's flash storage is predictive, analytic and prevents storage problems before they happen. Read this white paper to learn how HPE 3PAR StoreServ solves 86% of storage problems and works with HPE ProLiant DL380 Gen10 Servers, powered by Intel® Xeon® Scalable processors to safeguard data.
  • The Printing Gap in Enterprise Cybersecurity
    Source: Connection Enterprise
    White Paper: Print security is a vulnerability that often goes unnoticed, even though 61% of enterprises admit they've suffered a printer-related breach. This white paper explains:
    • Why print security is so important
    • How printers put data at risk
    • Keys to print security
    • And how Managed Print Services can help
  • Is Patching Dead or Alive?
    Source: BMC Software
    White Paper: Just about every software company now issues patches and updates for their products in order to keep software secure and efficient. But patching, while necessary, is often a challenge for organizations because of the high volume. Tech influencers weigh in on whether patching is dead or alive and how they think businesses should handle the process today.
  • Patching in a Hybrid Cloud World
    Source: BMC Software
    White Paper: Anthony Bryce, director of product management for BMC Digital Service Operations, discusses why patching still matters and how do it right in an era of complex, hybrid cloud infrastructures.
  • 4 Steps to Patch Management Success
    Source: BMC Software
    White Paper: The need for patch management has been demonstrated repeatedly in recent years as companies large and small suffered data breaches due to unpatched vulnerabilities. The challenges are significant, but not overwhelming, with these four steps.
  • (Lack of) Patch Management Highlighted in Congress
    Source: BMC Software
    White Paper: According to the former Equifax CEO's testimony to Congress, one of the primary causes of this now infamous data breach was the company's failure to patch a critical vulnerability. Secure IT operations start with the identification and prioritization of these vulnerabilities. Read how here.
  • Simplify IT with Hyperconvergence in a Single Solution
    Source: CCCP
    White Paper: Relentless demand to economically deploy IT resources faster challenge even the most proficient IT leaders. This White Paper explains how hyper converged solutions like the HPE SimpliVity, built on the HPE ProLiant DL380 Gen10 server, powered by Intel® Xeon® Scalable processors, can simplify and modernize IT by:

    • Leveraging a software-defined cloud environment
    • Accelerating IT resources and operations
    • Rebalancing CapEx and OpEx with a scalable, consumption-based computing
  • How to Secure your Microsoft Azure Cloud with Check Point
    Source: Check Point
    White Paper: The focus of this document is architectural design and security. It is meant as a blueprint which allows you to achieve the best security controls and visibility aligned with the agility, elasticity, and automated nature of cloud infrastructure.
  • IT Managers' Guide to Cloud-Based Contact Center Infrastructure
    Source: Serenova
    White Paper: What's one of the most common misconceptions when a contact center moves to the cloud? That the need for IT resources is eliminated or diminished!

    In this new white paper, DMG Consulting reveals how the move changes IT's role to a more strategic one, with a focus on design, deployment, security, integrations and system administration - and less on taking care of the day-to-day issues around hardware and software. IT management becomes the technical experts who consult with the business to utilize technology to the fullest extent and benefit of the enterprise.
  • US Contact Center Decision-Makers' Guide 2017
    Source: Serenova
    White Paper: ContactBabel's The US Contact Center Decision-Makers' Guide - 2017 delivers insight and analysis with over 300 pages of research and 173 tables and figures, and identifies six of the major pain points and issues affecting the contact center industry:
    *Improving quality and performance
    *Maximizing efficiency and agent optimization
    *New media and the customer of the future
    *Increasing profitability
    *HR management
    *Strategic directions
  • UK Contact Center Decision-Makers' Guide 2017
    Source: Serenova
    White Paper: Taking a random sample of the industry, a detailed structured questionnaire was answered by 218 contact center managers and directors. Analysis of the survey resulted in the 15th edition of the largest and most comprehensive study of all aspects of the UK contact center industry.

    In this report, ContactBabel identifies seven of the major pain points and issues that affect the contact center industry, along with specific solutions and analysis relevant to each.
  • KPI Guide for Omnichannel Contact Centers
    Source: Serenova
    White Paper: Contact centers are highly complex operating environments with a lot moving parts. Different stake-holders need different metrics to understand performance and opportunities for improvement. It can be extremely challenging to find the right balance between information and data overload.

    In this paper, DMG Consulting presents the most useful KPIs for managing customer service, sales and collections contact centers. It's time for contact centers to take a fresh look at what is measured, and this white paper will help you with the process.
  • Securing Privileged Access with Hitachi ID Privileged Access Manager (PAM)
    Source: Hitachi ID Systems, Inc.
    White Paper: Privileged accounts, like their name suggests, are accounts designed to provide broad access to systems and data. They are an integral part of every IT infrastructure and play a key role in a large variety of day-to-day operations, from the management of operating systems and application servers by administrators to providing appropriate security for running services, or securing communication between interdependent business applications.

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