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  • Maximizing Performance and Security in Cloud Networking
    Source: Level 3 Communications
    White Paper: A high-availability, high-performing network lets an enterprise achieve higher levels of productivity and a greater ability to focus on strategic initiatives rather than commodity functions.

    Cloud computing - public, private, hybrid - has moved into the enterprise IT mainstream. Cloud services, combined with highspeed, private network connectivity, have matured and proven to be extremely reliable, rapidly scalable, and priced so customers reap the savings from the economies of scale of these shared resources.
  • Executive Viewpoint: Choosing Your Connection to the Cloud
    Source: Level 3 Communications
    White Paper: Why a private network connection to cloud-based applications is the right decision for your enterprise

    For most private applications driven by things like business continuity/disaster recovery [BCDR], big data analytics or enterprise resource planning [ERP] systems, there are three primary criteria: security, application performance and bandwidth requirements.

    Level 3 Cloud Connect Solutions employ our global private network and security services to create reliable, highly responsive and secure cloud ecosystems that customers can count on to deliver their critical applications while protecting their IT assets and information.
  • Efficient Cloud Connectivity Ensures Optimal Cloud Computing
    Source: Level 3 Communications
    White Paper: Many enterprises are now migrating their internal data center infrastructure and business applications to the cloud. Private network services are physically separate from the public Internet and they provide guaranteed throughput, availability, and latency. Level 3® Cloud Connect Solutions makes it simple and easy to establish private connections to the cloud.
  • Cybersecurity - You're Already Compromised
    Source: Level 3 Communications
    White Paper: Each year, IT faces an increase in targeted cyberattacks, more sophisticated and prepared attackers, a significant increase in DDoS attacks, and a growing number of hacker toolkits and black market trading sites for stolen data. Add to this the growing use of cyberattacks for use in espionage and geopolitical statements, and the future of cybersecurity looks even grimmer.
  • Safeguarding the Internet: Level 3 Botnet Research Report
    Source: Level 3 Communications
    White Paper: Today, none of us are immune to the impact of botnets on Internet-connected organizations. There is ample validation that monitoring the communications patterns between command-and-control servers and their intended victims is vital. We believe that taking a proactive approach to tracking botnet behavior can yield threat intelligence that is truly actionable. Botnets that are used for DDoS attacks are on the rise, but so are other types. This report examines the potential causes for the increase in these attack types, the profile of the victims by industry and geography, commonly-targeted ports and protocols, and several other botnet characteristics.
  • Why a Network-based Security Solution is Better than Using Point Solutions Architectures
    Source: Level 3 Communications
    White Paper: As security requirements and cyber threats keep evolving, network-based security that relies on monitoring command and control servers, suspect sites and IP addresses, and Netflow sessions, as well as looking for unusual activity, brings many benefits. In particular, network-based security offers enhanced protection against the growing number of unknown threats that are hard to block when using customer premises equipment (CPE) point solutions. Such solutions have the added disadvantage of being labor-intensive to manage, thus adding to operational costs.
  • Buyer's Guide to Mobile Application Platforms
    Source: IBM
    White Paper: Good mobile app development requires more than a compelling user interface. In fact, the majority of the cost and effort happens behind the UI - the app testing, integration, security, quality assurance and ongoing management.
  • Why Your UC Deployment Will Fail (and 3 Ways to Save It)
    Source: Jabra
    White Paper: Why do so many UC deployments fail? Recent data suggests that up to 80% of deployments fail to live up to expectations - and in an age where the C-suite has identified technology as the prime mover of industry change and collaboration as a top priority, this is more than just an IT problem.
  • The 2 Shifts That Will Propel Skype for Business Adoption and Usage
    Source: Jabra
    White Paper: The secret of all great change initiatives is the one, small voluntary step. Getting people to move in your direction comes down to getting them to make a small move in your direction, even if the move itself is almost negligible. Find out 2 trends that will make that change happen for Skype for Business.
  • Why Your Remote Workers Hate You (It's Not What You Think)
    Source: Jabra
    White Paper: Unified Communications has made what was once impossible - meaningful collaboration with people who aren't in the room - not only possible but quite promising. But there's a downside to remote collaboration that no one likes to talk about.
  • Real-Time Visibility
    Source: Interactive Intelligence
    White Paper: Get real-time visibility in the contact center. See immediate benefits. Real-time visibility in the contact center is crucial. When you don't have the info you need to make decisions, you lose out on the single best way to create a competitive advantage. Solving this issue is simple, though. With an all-in-one solution, you can get a broad and specific view of what's happening in your contact center - and see near-instant benefits!
  • Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Vendor
    Source: Interactive Intelligence
    White Paper: As businesses continue to replace their existing premise-based contact centers with cloud solutions, vendors are rapidly developing their capabilities and making acquisitions in the space. It can be difficult for enterprises to navigate the broad array of available cloud contact center offerings. This report reviews many of the leading cloud contact center solutions, with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through analytics. It compares solutions based on the strength of their technology platforms, the views of their customers, and the impact that each company has in the marketplace.
  • How Omnichannel is Delivering on the Promise of Multichannel
    Source: Interactive Intelligence
    White Paper: In order to deliver on the promise of multichannel communications, contact centers must provide customers with an omnichannel experience. This means that customer interactions are seamless, integrated, and consistent across phone and digital channels alike - and anticipating that customers might start in one channel and move to another as they progress to a resolution. But it also means deploying technologies to make the transition between channels as convenient and enjoyable as possible.
  • Essential Steps to Creating Great Customer Experiences
    Source: Interactive Intelligence
    White Paper: A great customer experience has become the holy grail of competitive advantage. But the leap from good service to a great experience requires contact centers to follow a new strategy, beyond traditional performance metrics and the "acceptable level of service." Richard Snow of Ventana Research and Karina Howell of Interactive Intelligence outline the essential steps contact centers must take to make the customer experience a great one.
  • Workforce Optimization and the Stellar Customer Experience
    Source: Interactive Intelligence
    White Paper: Effortless, seamless, proactive and personalized. If only every company approached the customer experience this way to create a pleasant "journey" as they interact. But they don't. Behind-the-scenes elements are often shortchanged, and this vision isn't as blissful as hoped. Lori Bocklund of Strategic Contact and Brian Spraetz of Interactive Intelligence embark on a journey of a different sort. They help you understand what your customers expect from their experience, and how leveraging workforce optimization tools can help deliver a positively memorable event.

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